ASSISTANCE AND SERVICES 360°
Customer satisfaction, Lifeblood for our work!
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If today we are leaders in the sector it is thanks to all of you!
Sharing proposals, solutions and technologies with customers to transform projects into reality. Important opportunities for growth.
A staff of specialists able to offer complete SERVICES: from choosing the best solution, to installation and after-sales assistance.
OUR COMPANY, CERTIFIED BY A NOTIFIED BODY FOR QUALITY MANAGMENT SYSTEMS ISO9001 AND ISO 80079-34 ( ATEX), GUARANTEES ITS CUSTOMERS COMPLIANCE WITH THE APPLICABLE DIRECTIVES, TECHNICAL STANDARDS AND REGULATIONS ( ATEX, CE, MOCA, GMP).
SOME OF THE MAIN ACTIVITIES:
- Analysis and Verification of P&I and Customer Technical Specifications;
- Meetings on site and technical inspections to define the project;
- Design and proposal of a Customized Technical Solution;
- Drafting of Specifications and Documents necessary for the realization of the project;
- Realization of Verification and Tests at CO.RA. Technology Center with customer products;
- Project validation (DQ), FAT at CO.RA. or in SMART SERVICE;
- Installation and SAT at the customer site;
- IQ, OQ and PQ validation tests, Use and Maintenance manuals complete with certifications;
- TECHNICAL TRAINING for staff training on site or in SMART mode;
- Editing of Change Requirements;
- Technical support for drafting SOPs;
- Technical assistance on site or in SMART mode;
- Scheduled maintenance;
- Management of complaints and reports of anomalies.
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